It was two weeks before the Ransomware virus that had crept into our system decided to show its ugly head and let us know that it was encrypting our Association’s data file by file. When we couldn’t access an important file, the full weight of our potential loss hit hard – imagine one week before convention and the unthinkable just happened. Our first instinct was to make one call and that was to our internal support team who in turn reached out to our data backup and recovery partner: Stage2Data. The professional support that we received was incredible. They worked quickly restoring every file. Nothing was lost – not a single data file. It’s hard to explain how relieved we were. Having solid business partners matter and included within that group should be your data backup and recovery partner – we couldn’t have done better than Stage2Data!
Randy Carroll CEO
Insurance Brokers Association of Ontario
John Stark & Co. Ltd.
When it comes to data backup, the big test comes at the time of a loss much like insurance. Since we have not experienced a data loss, I will comment on Stage2Data in terms of ease of implementation and proactive support.
Before Stage2Data we were using a tape backup system and it was cumbersome. Our goal was to find a cost effective way to do backups and get them safely offsite without using tape. Stage2Data was the answer.
In terms of implementation and transition from tape to Stage2Data, the professional services team was very professional and helpful. In fact, they spoke with our IT provider and found that 25% of the data we were planning on backing up was actually duplicated data! They helped save us money by trimming our backup requirement.
On a day-to-day basis, the Set and Forget feature has been excellent. If there is an issue with a backup it’s clearly flagged. We’ve also had Stage2Data pro-actively contact me on a Monday morning, letting me know that while they see a Friday and Sunday backup they do not see a Saturday one. Proactive support, that’s very appreciated.
When I look at it from a cost perspective, working with Stage2Data equals savings because I do not need a staff member to take time working with backups. It’s all done automatically. This saves money from a labour point of view and it’s very advantageous.
The concept and importance of multi-tenanted applications has raised many questions and uncertainty in the cloud storage and particularly so in the cloud backup arena. Cloud solutions have enabled the masses to get industry leading services without the massive cost and expertise required in managing such specialist solutions. Multi-tenancy is one of the corner stone’s of cloud computing in that it ensures the security, confidentiality and integrity of data stored via cloud service. To the extent that customers can rest easy knowing their data is safer and more confidential than being on their own devices, on their own network regardless of how many other customers reside on the same service offering.
When the laptop of an executive crashes and cannot be recovered, IT people often have to deliver the bad news that vital data has been lost. But, in the case of Ian Day at Gryphon Investment Counsel, he is able to deliver good news. That’s because Ian Day and his IT team chose Stage2Data for data backup and recovery months ago.
Recently, an executive laptop crashed and was unrecoverable. The laptop contained a large amount of
data and it was important to have it restored.
When the determination was made that the laptop was unrecoverable, Ian immediately turned to his daily backups with Stage2Data. He was able to restore data to a temporary machine while the laptop was being replaced. According to Ian, “The recovery process took no time getting the data restored and the executive was back to work quickly”.
When asked what would have happened with the data on the damaged hard drive had the decision to do cloud based data backup with Stage2Data not been made, Ian replied, “He would have lost all of his data. There would have been widespread ripples from such a loss. It would have been very serious.”
Working with Stage2Data, Ian has experienced above and beyond client service. He describes the Stage2Data team as “Very responsive, always quick to call back or touch base”. And working remotely with the team has given Ian a new sense of control over restores and installing software.
Why did Ian move to Stage2Data? While using another services, he experienced limits on the amount of data he could backup and was quickly reaching his limit. He also found that backups were taking longer and longer, often running out of time in the evening with all of the servers competing for internet bandwidth.
Other considerations for moving to Stage2Data:
1. The Stage2Data data centres are outside of Toronto
2. Top of Class technology that uses less network bandwidth and less time
3. Retentions – Stage2Data paid close attention to the amount of time data is retained.
In addition to being able to replace data on a damaged hard drive within hours, Ian is also able to deliver file restores that involve data that was saved in the past. With Stage2Data he has what he needs quickly and it’s easy to access.
Information Technology – Gryphon Investment Counsel
“For years we backed our own data up. It was a lot of extra work and we always knew it was not the most reliable method. When I had the opportunity to talk to Stage2Data about the possibility of moving data backup and recovery to them I was pleased with what I heard. The meeting with Stage2Data was brief (I don’t have a lot of time!) but very informative. We contracted Stage2Data and from there the setup was simple and painless.
Soon after we started doing offsite backups with Stage2Data we had a power outage and lost some TAM files. If this had happened a few months earlier it might have been a serious problem. But since I had Stage2Data to turn to all it took was a phone call to the help desk and they guided my staff through the restore process. Within minutes we were up and running. This experience underlined my opinion that Stage2Data was the way to go.”
Floyd Hall Insurance
“It’s the best move we ever made. It’s insurance on our data which is the most important piece
of our business.”
Chris Engbers, IBAO Member
“I received almost immediate response to my data concern and excellent help from the
Stage2Data professional services team. We’re in the insurance business and Stage2Data is
insurance for us!”
Meredith Thomas, IBAO Member
The important daily function of data backup works so seamlessly and hassle free now that I’m using Stage2Data, I forget it’s even running.
The problems I have experienced over the years in trying to find a reliable backup solution were endless: Jammed tape drives, broken tapes, software conflicts, software updates, tape rotation, offsite storage requirements etc.
Not having to worry about this very important requirement allows me to focus more on revenue generating activities. This service is very liberating for small business owners who want disaster recovery but don’t want the I.T. learning curve and all the maintenance required.
I have never had such hassle free service from any backup solution that I have used over the years. I can’t recommend it highly enough!
Maizis and Miller
Tax time. It can be stressful for everyone, accountants included. And when Brian Petersen, of BP Group Inc. mistakenly saved a 2011 file over a 2010 file his first response was frustration but that was was quickly followed by relief. Brian had moved to Stage2Data a cloud based data backup and recovery solution recently and he knew his data would be back in his hands within minutes with no time lost or lengthy restore process. He simply went into his backup and restored the 2010 file. Simple. One word that summed up his reaction to getting his data back instantly. “Excellent!”.
Paul Taylor, Director of Operations at IBAO reports on his experience on moving from tape to cloud based data backup and recovery with Stage2Data. He also gives insights into the benefits of working with the Oakville, Ontario based team at Stage2Data, an Infinity Partner with the IBAO.
Taylor says, “We have been using Stage2Data for our remote backup since our introduction to them in 2012. The set-up was painless, and we now have peace of mind that our systems could be restored quickly from remote Canadian data centers in the event of a catastrophe. The cost of storage through
Stage2Data is also very competitive in the marketplace. If you are concerned about your own disaster preparedness, call Stage2Data today, you’ll receive prompt and professional attention as well as exclusive IBAO member pricing.”